Refund policy

Returns and Refunds

Every Orr & Kin Outdoor Co. product is made to order. Because each item is produced specifically for the customer, we do not accept returns or exchanges for selecting the wrong size or color, or for a change of mind. Please review the product description and size guide carefully before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or incorrect, email brian@orrandkinoutdoor.com within 30 days of delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging. If the claim is approved, we will arrange a replacement or refund at no additional cost. You generally will not need to return the affected item unless we provide specific instructions.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. Production can begin shortly after an order is submitted. Once production has started, the order cannot be changed or canceled.

Incorrect addresses and delivery issues

Customers are responsible for entering a complete and accurate shipping address. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility. If tracking shows a delivery problem, contact us so we can review the shipment with the carrier and fulfillment provider.

Refund timing

Approved refunds are issued to the original payment method. The time required for the credit to appear depends on your bank or payment provider.

Nothing in this policy limits any rights available to you under applicable law.